Frequently asked questions

• Remind them that It's your car, and your choice. Some insurance companies will try to steer you to their network shops that are willing to use subpar aftermarket or junk yard repair parts. Why use their shop when you can use the shop voted Best of Central Florida 4 out of the last five years?

• We are a preferred shop for State farm, Geico, Metlife, and Farmers. However, we work with most insurance companies.

• We offer a lifetime warranty on our paint and body work for as long as you own the vehicle.

• Parts warranties vary by vendor.

• In most cases you need a tow truck after an accident, the police are on the scene and have already called the next company in rotation for a tow. If this is the case, be sure to get a business card from the driver. Give us a call with their information and we'll aid in having your vehicle moved to our shop.

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• If you need to have your non-drivable vehicle brought in give us a call and we'll be happy to aid in arranging a tow in regardless of where it's located!

This is an intimidation tactic insurance companies will use to try to manipulate you into taking your vehicle where they want it to go. We have never charged a customer more than their deductible for an insurance claim.

When you call in your insurance claim, be sure to ask if you have rental car coverage on your policy. If you do be sure to ask for a rental reservation number. When you drop off your vehicle for repair, most rental companies offer a pick up service, but if not we'll be happy to aid in getting you to the nearest Enterprise, Hertz, Avis or Budget location.

• Cash or check are our preferred methods of payment. We can also take a Credit card for an additional 3% processing fee.

• At this time we do not offer any payment plans.